FAQ

Does Double 3 require a tablet or an iPad?

No. Double 3 is fully-integrated hardware that includes the cameras, screen, and various sensors all in one device that is easy to set up. The user needs to provide his or her own iPad for Double.

Which platforms can I drive from?

You can drive from an iPad, iPhone, or on desktop computer or modern Android device with either Chrome, Safari, or Firefox.

Is the video encrypted?

Yes. The Double 3 app uses the WebRTC 256-bit or 128-bit AES peer-to-peer encrypted video standard.

How long does the battery last?

The internal rechargeable Lithium Ion battery provides up to 4 hours of normal use.

How do I charge the battery and how quickly does it charge?

Double recharges to full capacity in about 2 hours, and you can drive it remotely into its Charging Dock or plug it in with the provided AC to DC wall adapter.

How much does Double weigh?

Approximately 16 lbs (7.3kg).

Does Double 3 have adjustable height control?

You can remotely adjust the height of your Double to have an eye-level conversation whether sitting or standing. The height is adjustable between 47" and 60" tall (approximately 120cm to 150cm).

What type of wireless networks does Double 3 support? Does Double 3 work over a cellular connection?

Double 3 supports most 2.4 Ghz and 5Ghz wireless networks. Double 3 currently only supports connection to the Internet over Wi-fi. If your use case requires a cellular connection, please contact us so we can help.

What is your return policy?

Read about the return policy

Is there a warranty?

Yes! Warranty coverage is included for 1 year from the date of purchase. DoubleCare provides an additional 2 years of warranty coverage, and is available for purchase at any time prior to the expiration of your initial 1-year warranty. See full warranty details

Do you accept purchase orders (P.O.)?

Yes, we can accept purchase orders in many cases. Please contact our sales team.

Will you ship to a mail forwarding service?

No. We can ship directly to the countries listed on our checkout page, or you can buy from one of our distributors in your region.

There are many more answers on our support database: support.doublerobotics.com

Ask us anything: info@doublerobotics.com




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